Refund Policy

This Refund Policy applies to all services purchased through Maverick Marketer LLC (“Company,” “we,” “us,” or “our”). This includes entry engagements such as the Marketing Systems Diagnosis and the Test Drive, ongoing retainer engagements, and project work.

Our Approach

We evaluate refund requests on a case-by-case basis. We want every client to feel confident in their investment, and we recognize that circumstances change. If something isn't working, we'd rather have a conversation about it than hold you to a payment that doesn't feel right.

Marketing Systems Diagnosis (one-time engagement)

Before work begins: If you request a refund before the diagnostic session has taken place and before significant preparatory work has begun, we will generally issue a full refund. “Significant preparatory work” includes situations where we have already reviewed your intake submissions, prepared custom analysis, or allocated dedicated time to your engagement.

After the diagnostic session: Once the diagnostic session has been conducted, the core consulting work has been performed. At this stage, refund requests are evaluated based on the specific circumstances. Because the diagnostic session involves real-time professional analysis that cannot be “returned,” a full refund is unlikely. However, we may offer a partial refund or credit toward future services if the deliverables do not meet the scope agreed upon during the discovery process.

After deliverables are provided: Once the findings, action plan, and any accompanying deliverables have been delivered, the engagement is considered complete. Refunds are generally not available after delivery. If you believe the deliverables do not meet the agreed-upon scope, contact us within 14 days of delivery to discuss.

Test Drive (one-time trial engagement)

The Test Drive is a fixed, two-week engagement that includes a working deliverable and a closing roadmap call.

Before work begins: If you request a refund before we have begun work and before significant preparatory time has been allocated, we will generally issue a full refund.

After work begins: Once work has started, refund requests are evaluated based on the work completed to date. We may offer a partial refund reflecting the difference between the fee and the value of work already performed. Any work product you have paid for remains yours.

After the engagement is complete: Once the deliverable has been handed off and the roadmap call has taken place, the engagement is complete and refunds are generally not available. If you believe the deliverable does not meet what was agreed, contact us within 14 days to discuss.

Credits toward continued work

Some entry engagements include a credit toward continued work. Where a credit applies:

• The credit is applied to your first invoice if you begin a retainer or project engagement within 30 days of the entry engagement's completion.
• Credits are not cash. They are not refundable and not transferable to another person or company.
• Credits expire 30 days after the entry engagement is completed unless we agree otherwise in writing.
• Where a credit has been applied to a retainer engagement with a minimum term, and that engagement is ended before the minimum term is complete for any reason other than our failure to perform, the credited amount becomes payable. This is described in your service agreement.
• Where a credit has been applied, the first-month evaluation described in the retainer section below does not also apply. The entry engagement served that purpose.

Retainer engagements (ongoing monthly services)

Minimum term: Some retainer engagements include a minimum term, which will be stated in your service agreement. Where a minimum term applies, the terms of that agreement govern cancellation and take precedence over the general terms in this section.

Cancellation: Subject to any minimum term in your service agreement, you may cancel at any time. Cancellation takes effect at the end of the current billing cycle. We do not prorate partial months.

Refund of the current billing cycle: If you cancel within the first 7 days of a new billing cycle and no work has been performed during that cycle, we will generally issue a refund for that cycle. After 7 days, or after work has been performed during the cycle, the current cycle is non-refundable.

First month: If you cancel within the first 14 days of your first month and feel the service is not a good fit, contact us to discuss. We will evaluate a refund for the first month on a case-by-case basis. This does not apply where a credit from an entry engagement has been applied to your first month, as described above.

Unused capacity: Monthly capacity is reserved time, not a bank of hours. Capacity that goes unused in a month is not refunded and does not carry forward. On tiers that include roadmap ownership, we apply unused capacity to agreed roadmap work rather than leaving it idle.

Work product: Any deliverables produced during your engagement (updates, fixes, optimizations, designs, documentation) remain your property regardless of cancellation status.

Project work (websites, funnels, automations, CRM builds)

Before work begins: If you request a refund before any project work has started (no wireframes, no development, no configuration), we will generally issue a full refund.

After work begins but before delivery: Once project work has started, refund requests are evaluated based on the work completed to date. We may offer a partial refund reflecting the difference between the total fee and the value of work already performed. Work already completed (wireframes, designs, configurations, documentation) remains your property if you have paid for it.

After delivery: Once the project deliverables have been handed off, the engagement is considered complete. Refunds are generally not available after delivery. If you believe the deliverables do not meet the agreed-upon scope, contact us within 14 days of delivery to discuss.

Milestone payments: Where a project is invoiced against milestones, each milestone is assessed separately under the terms above.

How to Request a Refund

To request a refund, email us at josh@mymaverickmarketer.com with:

• Your name and company name
• The service you purchased
• The date of your payment
• The reason for your request

We will respond within 5 business days. If a refund is approved, it will be processed through Stripe (or the original payment method) and returned to the account used for payment. Please allow 5 to 10 business days for the refund to appear on your statement.

Chargebacks

If you initiate a chargeback with your bank or credit card company instead of contacting us directly, we reserve the right to suspend your access to the platform and pause all work on your engagement until the dispute is resolved. We encourage you to reach out to us first so we can resolve any concerns directly.

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on our website. The policy in effect at the time of your purchase applies to that transaction.

Contact Us

If you have questions about this Refund Policy:

Joshua McSorley
Maverick Marketer LLC
Email: josh@mymaverickmarketer.com